If you registered for a Faith+Lead course and have not received information or materials, there are some steps you can take before emailing or calling the Faith+Lead office.


  1. Check your spam or junk folder. Emails for courses come from mail@faithlead.church. Add this to your approved list.
  2. Did you receive a confirmation of your registration? If yes, there may be a link or directions in that email for you to access the course. If not, verify that you are registered.
  3. What email address did you use when you registered? Check email addresses, including your personal, to see if information has been sent there.
  4. Payment used to register - if someone else in your organization registered you, they may have used their credit card for payment and if so, they may be receiving your information. They need to check their spam or junk folder.
  5. Go to the Learning Lab - All Faith+Lead courses are housed in the Learning Lab. Here is a link. 
    1. If you haven't joined the Learning Lab. Create an account. You'll need an account to access your course.
    2. If you have created an account, log in.
    3. Go under the "Courses" button which is located on the left side of the page.
    4. Find your course and request access.
    5. Wait - it may take 10 or 15 minutes to be approved for access.
    6. If you have't registered, your request will be denied and you'll receive information to pay for registration.
  6. If all of this doesn't work, create a ticket or email the help desk.