If you have not seen something from us noting that we are having difficulty streaming, this may be an internet issue on your end. Unfortunately, some locales do not have strong wireless networks that are needed for streaming, and we don't have a way to address that issue at this time. We do have a few things that you can try to see if you make this better. Please note that If none of these work, you may also have difficulty streaming the videos from the recording package, if you decided that was an option.
If your video plays, but stops to load frequently it is most likely an issue with your network speed. Here are some tips for better playback:
- Reduce stream quality by selecting the gear icon on the video and selecting a lower resolution (540p instead of 1080p or auto).
- Reduce other network usage by making sure other pages you might have open are not actively updating.
- Check to make sure other devices on your internet are not actively using the internet (for example, watching a video on a different device).
- If you logged in during one of our live-stream breaks, you may need to refresh your screen to start the programming again. To refresh your screen, click on the refresh symbol, typically located directly left of your browser's web address line.
- We recommend that you connect your device to the internet by using an Ethernet cable rather than wireless WiFi, it will often deliver a better streaming experience.
These are the ideas we have on our end to assist your viewing experience. If you have someone in your general locale who works with streaming or online programming often, they may have some other ideas that would be more helpful.